Return Policy
Return & Refund Policy
Thank you for shopping with [Your Store Name]. We want you to love your purchase! If for any reason you’re not completely satisfied, please review our return and refund policy below.
Returns
We accept returns within 30 days of delivery. To be eligible for a return, your item must be unused, unworn, and in the same condition that you received it. It must also include the original packaging and any accessories that came with it, along with a valid proof of purchase or order number.
Please contact our support team at [your email address] before sending any returns to receive the proper return address and instructions.
Refunds
Once your return is received and inspected, we’ll notify you by email about the approval or rejection of your refund. If approved, your refund will be processed within 5–10 business days and automatically applied to your original method of payment.
Please note that shipping costs are non-refundable. We do not accept returns without prior approval. Refunds may take additional time depending on your bank or payment provider.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 7 days of delivery with photos or videos showing the issue. We’ll gladly send a replacement or offer a full refund once verified.
Non-Returnable Items
Certain items cannot be returned for hygiene or safety reasons, such as personal care or health products, items marked as Final Sale, or used/damaged items not caused by shipping or manufacturing defects.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at businessmukano@gmail.com for assistance.
Late or Missing Refunds
If you haven’t received your refund yet, first check your bank account again. Then contact your credit card company or bank — it may take some time before your refund is officially posted. If you’ve done all of this and still haven’t received your refund, please contact us at businessmukano@gmail.com